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"We have made a commitment to the franchise, have scheduled advertising, human resources, etc. and all the wheels are in motion for the hotel opening date. Can I count on you to meet the delivery date?" Definitely. Our construction team does whatever it takes to meet your grand opening. We don't miss deadlines and this fact has helped earn us a 92% repeat client book of business, many clients for whom we have worked with for years.
"What will my be my hotel manager's reaction during our turnover walkthrough?" The manager will be extremely pleased and able to focus on the things most important to open and start filling rooms, not construction related issues. Internally, our goal and expectation is what we call a "white glove turnover".
"Who will be managing my project? Will I have an "A" team?" Our experienced personnel in the field and in the office are thinkers and doers, not complainers and finger pointers. Projects can have challenges; our people proactively develop innovative, cost effective solutions and put them into action. They understand the people side of construction in addition to the technical side of the business.
"We received our Certificate of Occupancy, but is the project really complete yet?" No, completion means completion. In hotel construction, you are often judged on the final 5% of the project. The front end success of a project can quickly be overshadowed by a slow completion. A minimal punch-list and delivery of all project closeout documents are a must. We appreciate the value of your time and prevent lingering issues.
"How quickly do you respond when a hotel manager has a warranty need?" Immediately. Our dedicated Client Care Coordinator responds immediately to all warranty and/or service requests by organizing and implementing solutions, and then communicating effectively until completion. Attentiveness and prompt resolution to warranty calls are critical for a hotel guest who is there for a short stay and will be deciding if he would like to return again based his current experience.
"You did a great job for me at this location. Can you help me in other states?" We are licensed in the majority of the U.S. and have years of experience traveling the country successfully. We have developed an extensive database of quality subcontractors in the process. Through our use of laptops and digital cameras, our superintendents effectively communicate timely project information to our clients and architects no matter where they may be located. That fact, along with our strong performance, has enabled many of our clients' project managers reduce the amount of travel to the jobsite as a result.
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Chairman & CEO, Wesley Hospitality Hotels & Resorts
"Now that we are underway with construction, I wanted to express my appreciation for the job that Kellogg & Kimsey, Inc. did during the pre-construction period. In this time of unprecedented rising costs and a very busy subcontractor market, we were concerned about the potential cost of this project. Your team led a true collaborative process as the project was being designed to deliver great value. This project presented unique challenges with it being the first ground up Hotel Indigo (a new Intercontinental Hotel Group concept) in the U.S. Kellogg & Kimsey, Inc. was very proactive in assisting the local project architect to get answers needed from Intercontinental's design group to complete the design in a timely manner. The joint meetings with the architect, engineers, and key subcontractors were invaluable. Every effort was made to reduce the cost of our project while maintaining the level of quality desired. I'm aware that the subcontractors in your local builders exchange named Kellogg & Kimsey "Contractor of the Year" for the excellent way you conduct your business with them on the jobsites. You get our vote for "Pre-construction Services Provider of the Year". We look forward to completing this successful project with you to give Sarasota a fresh new hotel concept.
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